Latest Thinking
September 2026 Operations & Technology
Release frequency is treated as an engineering preference. It is the rate at which a business can respond to anything, and the gap between the best…
Read more: How Often You Can Safely Change Things Is a Business Number
September 2026 Legacy & Modernisation
ERP programmes overrun so predictably that the overrun is the base case, not the risk case. Three decisions taken before implementation starts determine the outcome, and…
Read more: Why the ERP Replacement Ate Two Years
September 2026 Legacy & Modernisation
Modernisation business cases price the replacement and ignore the process debt wrapped around the old system. Which is why the average ERP programme overruns by more…
Read more: Your Legacy System Is Not the Problem. Your Dependency on It Is.
September 2026 Customer & Digital Experience
Automation amplifies whatever you give it. Digitising a process nobody has examined industrialises the flaws, and the sequencing that avoids it costs less than the software.
Read more: Process Digitisation Without Process Design Is Just Faster Mess
September 2026 Customer & Digital Experience
Manual workarounds are invisible on the profit and loss account and enormous in aggregate. Finding and costing them is the step most automation programmes skip —…
Read more: How Much of Your Team’s Time Goes to Work a System Should Be Doing?
September 2026 Data & Governance
Every mid-market business has a meeting where two numbers for the same thing appear on the same slide. The reconciliation is not a reporting problem, and…
Read more: When Two Reports Disagree, Somebody Has to Decide Which Is Wrong
September 2026 Operating Model & Cost
Ask a mid-market board what it costs to serve their largest customer and the answer is usually a confident guess. Which makes every pricing, retention and…
Read more: Cost to Serve Is the Number Most Mid-Caps Cannot Produce
August 2026 Operating Model & Cost
Lift-and-shift moved the server bill to the cloud without lowering it. Embedding AI into an unchanged operating model does the same thing, only faster — and…
Read more: Is AI Token Consumption the New FinOps Time Bomb?
August 2026 Strategy & Competitiveness
Most AI programmes fail long before the technology does — at the point where nobody wrote down the business problem. Five questions to ask before the…
Read more: AI is the answer. Sorry — what was the question?
August 2026 Regulation & Ethics
With UK sector regulators embedding AI requirements into existing frameworks and the EU AI Act creating cross-border obligations, compliance is no longer a post-deployment concern —…
Read more: Navigating the Regulatory Maze: How UK Mid-Cap Businesses Can Avoid the AI Compliance Trap