Latest Thinking
September 2026 Customer & Digital Experience
Manual workarounds are invisible on the profit and loss account and enormous in aggregate. Finding and costing them is the step most automation programmes skip —…
Read more: How Much of Your Team’s Time Goes to Work a System Should Be Doing?
September 2026 Data & Governance
Every mid-market business has a meeting where two numbers for the same thing appear on the same slide. The reconciliation is not a reporting problem, and…
Read more: When Two Reports Disagree, Somebody Has to Decide Which Is Wrong
September 2026 Operating Model & Cost
Ask a mid-market board what it costs to serve their largest customer and the answer is usually a confident guess. Which makes every pricing, retention and…
Read more: Cost to Serve Is the Number Most Mid-Caps Cannot Produce
August 2026 Operating Model & Cost
Lift-and-shift moved the server bill to the cloud without lowering it. Embedding AI into an unchanged operating model does the same thing, only faster — and…
Read more: Is AI Token Consumption the New FinOps Time Bomb?
August 2026 Strategy & Competitiveness
Most AI programmes fail long before the technology does — at the point where nobody wrote down the business problem. Five questions to ask before the…
Read more: AI is the answer. Sorry — what was the question?
August 2026 Regulation & Ethics
With UK sector regulators embedding AI requirements into existing frameworks and the EU AI Act creating cross-border obligations, compliance is no longer a post-deployment concern —…
Read more: Navigating the Regulatory Maze: How UK Mid-Cap Businesses Can Avoid the AI Compliance Trap
August 2026 Data & Governance
Gartner predicts 60% of AI projects will fail by 2026 due to unreliable data. For mid-cap businesses where data governance is often ad hoc, this is…
Read more: The Data Time Bomb: Why Poor Data Foundations Are Quietly Destroying UK Mid-Market AI Investments
August 2026 Operations & Technology
Building an AI prototype is easy. Moving it into production — and keeping it there — is where most mid-market businesses stall, often expensively.
Read more: Stuck in Pilot Purgatory: Why UK Mid-Cap Businesses Can’t Scale AI Beyond the Proof of Concept
August 2026 Talent & Skills
97% of UK businesses have at least one AI skills gap. For mid-cap firms caught between enterprise training budgets and SME agility, the talent equation is…
Read more: The Skills Crisis Choking UK Mid-Market AI Ambitions
August 2026 Strategy & Competitiveness
With £105 billion in additional revenue at stake by 2030, the gap between AI adopters and laggards is no longer a future risk — it is…
Read more: The Great Divide: How AI Is Splitting UK Mid-Cap Businesses Into Winners and Losers